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Privacy policy

Processing of personal data

  • 1.1. The company responsible for processing personal data is Hea Valik OÜ (hereinafter referred to as the Seller), registration code 11715452, address Maneeži 1, 10117, Tallinn, Estonia.
  • 1.2. When making a purchase through our website or applying for a loan, the Seller asks to provide the following information:
    • First and last name
    • Phone number
    • E-mail address
    • In the case of a purchase for a company, we also ask for the company`s name, registration and tax numbers.
  • 1.3. The collection and processing of personal data are necessary for the conclusion of a sales contract or a loan agreement between the Client and Seller, as well as for contacting the Client and issuing the purchased goods.
  • 1.4. Providing the Seller with personal information is always the Client’s choice. However, when the Client chooses to provide only some information may limit the Seller’s ability to provide products or services.

Protecting the personal information of our customers

  • 2.1. The Seller takes all reasonable precautions to protect your personal information from loss, unauthorised use or disclosure.
  • 2.2. The Seller doesn’t transfer the Client’s data to third parties (banks, credit organisations and others).
  • 2.3. The Seller may transfer the Client`s data to third parties without the Client`s prior consent only in cases and under the conditions provided for by law, as well as to persons who have a legal right to protect the life, health or freedom of the Client or another person.

How long do we keep your data

  • 3.1. If the purpose of collecting personal data is achieved, the Seller deletes unnecessary personal data as follows:
    • E-shop user account data: 7 years after data collection;
    • The Client’s data: 7 years after the purchase.

What rights do you have over your data

  • 4.1. The Client has the right to contact the Seller anytime to get acquainted with personal data, update personal data, stop processing, delete data and exercise other rights arising from the General Data Protection Regulation (GDPR) and the Personal Data Protection Law.
  • 4.2. The Client has the right to withdraw their consent to processing personal data at any time, but this doesn’t affect the previous processing of personal data based on the Client’s consent.

Use of your data for marketing purposes

  • 5.1. The Client can join Seller’s direct marketing offers. Direct marketing channels include SMS messages and email newsletters.
  • 5.2. The Client consents to processing personal data for direct marketing purposes by voluntarily registering as a user in the online store when making a purchase and filling in the required fields when visiting the online store.
  • 5.3. The Client can opt out of receiving direct marketing offers at any time by following the instructions in the direct marketing materials.
  • 5.4. The Client may request the deletion, resumption or suspension of the processing of their personal data collected for direct marketing purposes at any time. To delete, update or suspend the processing of personal data, the Client must send an email to info@lombard24.ee.

Complaints and suggestions

  • 6.1. The Client can send any questions or requests regarding the Seller’s privacy policy to email info@lombard24.ee. The Seller reviews all requests within 5 business days.
  • 6.2. If the Client believes that the Seller has violated data protection or any other requirements while processing personal data, the Client should immediately notify the Seller by e-mail at info@lombard24.ee.
  • 6.3. The Client can file a complaint with the Data Protection Inspectorate by e-mail: info@aki.ee or at Tatari 39, Tallinn 10319.

Changes to the Privacy Policy

  • 7.1. The Seller reserves the right to change the privacy policy if necessary.